A nudge beats nagging

Rory Sutherland is a brilliant speaker, a cross between Stephen Fry and Boris Johnson. Rory is President of the IPA.

His current passion is to encourage Behavioural Economics into wider use amongst ad agencies.

The problem is, no one outside the planning department is interested in Behavioural Economics. Or any other kind of economics come to that.

That’s just sounds like more complicated planning stuff we don’t need to know about. We’re too busy doing ads that people can understand. Ordinary people. People who read The Sun, not The Guardian.
So just give us something simple we can understand.

Okay.

Actually there’s another name for Behavioural Economics.

In creative terms it’s called Good Ideas.

Really clever thinking that we can use to do better ads. Ways that we can out think our competition. It’s encapsulated in a book called ‘Nudge’.

It’s about setting up the situation so that people choose to do what we want them to do.

Rather than nagging them into doing it. If you’re a creative, that’s clever thinking. If you’re a planner, that’s Behavioural Economics. Either way it’s what we should be doing.

Rory’s favourite example is Ataturk, the Turkish ruler. He wanted Turkey to become a modern, secular state. So he needed to move the people away from religious domination.

One outward sign of this would be to stop Moslem women wearing the veil. One way to do that would be to pass a law banning it. But that might elevate the veil into a symbol of religious freedom. Which might actually turn people who wore it into martyrs.

How could he get women to choose to stop wearing the veil?

Well he didn’t pass any laws about women and the veil.

Except, he made it compulsory for prostitutes to wear the veil.

Suddenly no respectable woman wanted to be seen wearing a veil. By her own choice. Edward de Bono, the father of lateral-thinking, had a similar idea.

When London was about to introduce parking meters, he said there was a better way.

Don’t have any meters, but change the law.

So that you had to leave your headlights on when you parked.

No one would leave their car very long with the battery draining.

Several hundred years ago, the Duke of Buckingham owned a lot of land to the west of London. It was just farmland, of low value. But his son found a way to drastically increase he value of the land. He sold a house in the middle of that land, very cheaply, to the king. That became Buckingham palace.

Of course London society wanted to live near royalty. In fact they’d pay a premium. So the value of the land skyrocketed.

In the 1950s the Betty Crocker Company invented a cake mix. It was so easy, all you had to do was just add water and bake. But it didn’t sell.

Marketing expert Ernest Dichter found housewives felt they weren’t looking after their family by just adding water. So he changed the instructions to include adding an egg.

The cake-mix didn’t really need it, but housewives felt more fulfilled. And Betty Crocker built an entire cake mix market.

In Africa they have a problem with fresh water. It’s so far underground they need pumps to raise it to the surface.

But how do they get the machinery, the petrol, the electricity, the money? A charity called Water-Aid didn’t use any of that.

They had roundabouts built where the pumps would be. Children came from miles around to play on the roundabouts.

They were the only playground leisure equipment they had.

The roundabouts turned pumps, which raised the water to giant storage containers.

So the children came to play, and carried clean water back home. Nature knows the value of a nudge, too.

There is a plant in Africa that puts out a sap, and a fragrance, elephants find irresistible.

The elephants strip the bark of the plant, chew it and swallow it. At the same time swallowing the seeds.

As the elephant moves around the countryside it defecates everywhere. Distributing the seeds, partially germinated and wrapped inside a ball of manure.

And another example of Rory’s. Speed cameras.

Have you ever been driving and seen ahead of you a sign light up saying PLEASE SLOW DOWN?

These polite little reminders cost less than a quarter of what a speed camera costs. Yet they are four times more successful in reducing speeding.

A nudge is a great way to get people to choose to do what you want them to do. Rather than trying to nag them into doing it. Like the creative department.

A lot more of them will choose to get involved if we explain that it’s a way to beat their competition. By clever thinking.

That’s something they’ll choose to do. Rather than nagging them into Behavioural Economics.

  • John W.

    Nudge. Nudge. Wink. Wink. Say no more. I know what you mean.

  • http://www.retriever.uk.com Mark young

    …which correlates nicely to our belief that if you try and sell your agency to a client from cold they’ll probably ignore you. You’ll just be part of the white noise. But…if you approach new business from a completely different angle they’ll be interested without even realising it.

  • http://nielsenstephens.com Jack Stephens

    Hi Dave,
    I’ve always loved the story about Andre Michelin, the owner of Michelin tyres.
    Like most businessmen he wanted to increase the sales of his product.
    Unlike most businessmen he came at the problem laterally.
    He didn’t run ads telling people about the superiority of his product.
    He didn’t run ads making people feel good about his brand.
    In fact, he didn’t solve the problem with advertising at all.
    He figured that if he could get more people to tour around the country in their cars, then they would cover more miles and he would sell more tyres.
    So he printed a tour guide for drivers.
    The original being a list of all the best places to drive and stay around France.
    The now famous Michelin Guide is still around 110 years later and I’m sure it’s been responsible for the sales of a few million tyres along the way.
    I guess it’s easy when you work in an advertising agency to think that advertising is always the solution.
    If you work in the creative department, by the time you get to see the problem that decision has already been made and the media is already booked.
    Maybe Behavioural Economics is a good argument for an idea first, media second approach to solving a clients problems?

  • http://jimsayshi@hotmail.com James Pearson

    The problem is, “If the only tool you have is a hammer, you tend to see every problem as a nail.”

    Fortunately some agencies know it’s time to change the tool box.

    Unfortunately others continue to take that billion dollar hammer to pound a ten cent thumb tack.

    Now we all know man’s defining feature is that he’s the tool user.

    But to quote James May. “Don’t use a hammer, it’s the tool of a pikey.”

  • Dave Trott

    Great story Jack.
    That’s a perfect nudge, definitely.

  • Thomas Heginbotham

    For those who haven’t seen it yet… there’s a TED lecture from Rory.
    I blogged it here: http://tinyurl.com/y9qtlyz

    Looks like those game theory lectures I got off iTunes U could come in handy after all Dave! There’s some great behavioural economic stuff in them, and they’re from Yale so you know they’re good.

  • Dave Trott

    Hi Thomas,
    If you have any good examples from Game Theory I’d love to hear them.

  • John W.
  • John W.

    Dave
    This is a good one! I ended up lost. http://www.youtube.com/watch?v=m72dhR-JqJk&feature=related

  • John W.

    If you’ve got a spare hour here is a good lecture from Yale on Game Theory,
    http://academicearth.org/lectures/putting-yourself-in-other-peoples-shoes

  • David Meikle

    These are some great examples of lateral thinking and big ideas and have real value but they are not great examples of behavioural economics as I understand it. If you haven’t already I can recommend reading Predictably Irrational by Dan Ariely. Big Ideas have their place and make fortunes for those bright enough to spot them and buy them but so do behavioural economics ideas.

  • Rob Mortimer

    Actually a number of our creatives are interested in BE as a way of helping to get more interesting briefs and better ideas sold. Good ideas are always nice though…

  • Kevin Gordon
  • John W.

    A good example of Game Theory is when Del Boy and Rodney have gone up the West End on the pull. Del Boy tells Rodney to hold his horses when he clocks a couple of sorts too early as otherwise they would have to buy them drinks all night. Better to swan in at last knockings. Everyones a winner. Luvly jubly.

  • Thomas Heginbotham

    Ironically, there’s an Only fools and horses episode based pretty much wholly on the ‘prisoner’s dilemma’. A classic game theory example. Del and rodney are in one cell, and albert in another – they’re offered shorter sentences for ratting each other out. But delboy outsmarts ‘em. I’m sure it’ll be on YouTube – classic telly.

  • Dave Trott

    HI Thomas,
    Game theory is very interesting but I didn’t quite understand what it has to do with Behavioural Economics.
    It seemed almost the opposite of a gentle nudge to me.
    Game theory seems to be based on fear of what the other person will do.
    Also, have you seen The Century of The Self?
    Brilliant documentary where they discredited Game Theory even though our current NHS performance is based on it.

  • Grilla Login

    Indianapolis Colts to win, is my Game Theory.

  • John W.

    The all consuming self is for some but not for all.

  • Kevin Gordon

    Hi Dave, I haven’t seen ‘Century of self’, however, here’s a bit of interesting NHS practice introduced since the focus of NHS authorities moved from focussing on patients to budgets. A few years ago death in an operating theatre was a maximum payout of £50k. Hospitals need blacklists which basically identifiy every risk with an appropriate payout. It’s brutal, but if they did not budget for such circumstances they would cease to function in today’s world where almost every employee liability is outsourced as much as possible.

    Another scenario:
    Problem: Too many queues at A&E. Waiting time over 3 hours.
    Public getting fed up with prolonged waiting times.

    Solution Part A :
    Originally a Conservative Government nudged the NHS:
    Time needs reducing.
    2 Hours minimum waiting time or hospital gets fined or funding cut.

    Solution Part B:
    NHS local authorities reaction is to nudge nurses:
    Nurses must see patients first before 2 hours,
    then if necessary doctor will see patient.
    That can be 2 hours plus, but the hospital does not get fined because they have fulfilled their government obligation to see patients within 2 hours.

    Solution Part C:
    Too many old people blocking beds in hospitals.
    Remove to private care nursing homes
    (Underlying Political agenda: break-up NHS monopoly for privatisation of the NHS).
    All of this has already been paid for by the tax-payer.

    So now nurses spend more time worrying about who is going to ‘shop’ who than getting on with the job they are trained to do: Saving lives. A nurse or carer in a nursing home is personally liable for up to £4.5million (more than many limited companies’ limited liabilities) and yet earns the same money as someone stacking supermarket shelves.

    Hmmm, Game Theory.
    Great theory for the Police Force
    Useless for the NHS.
    It sounds like a ‘Yes Minister’ solution.

  • Dave Trott

    Hi Kevin,
    Game theory does seem to be all about stats.
    A hospital can do 16 ingrowing toenail operations in the time of one heart operation.
    So get which gets priority?
    The third (I think) or fourth series of The Wire shows how it applies to law enforcement.
    The government getting people off the unemployed register onto ‘training’ programmes shows how it applies to elections.

  • Jayne Marar

    so many of you in on a sunday? :)

  • John W.

    Isn’t game theory just hedging your bets?

  • Grilla Login

    07/24/365, Jayne.

  • Jayne Marar

    sounds exhausting Grilla, wouldn’t it be nice if we actually got somewhere and had something to show for it?

    when does a nudge become a nag? why does a nudge become a nag?

  • Grilla Login

    All this Grilla’s got to show for it is a silver back, Jayne.

    Maybe I shouldn’t take it so seriously?

  • Jayne Marar

    i bet if you looked closer you’d see a lot more than a silver back and at the end of the day it will all be ok. all that you want is there for the taking, it’s just about finding a few good men/women and a state of mind, but i’m sure i’m teaching a Grilla to eat bananas :)

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