We’re all asking the wrong question

I was doing a speech once, to clients, about creativity in advertising. I wanted to make the point that creativity in our field isn’t like any other field.

 

So I showed them a slide of a particular chair. It was an upright chair with a brass-finished, square-section tubular frame and a blue velour seat and back. I explained that the chair had been designed by Hans Hoffstedder, the German furniture designer.

 

He’d used tubing to form the back in a single letter ‘n’ shaped piece. This could then be attached to the simple bent ‘n’ shape that formed the
front legs, and the base of the seat. Simple blue padding then formed the seat and back.

 

The main design criteria he was working to was to reduce the cost and make for ease of manufacture. It also made the shape easy to stack, and the chair generally hard wearing. In fact it was on display at the Design Museum in Frankfurt. I asked the audience if any of them had seen the chair.

 

None of them had. I asked them again. They were all absolutely sure they’d never seen that chair. I said I found that hard to believe. I said, “Look under your bottoms. You’re all sitting on it.”

 

I’d been to the conference centre the day before the speech, and taken a photograph of the chair I knew they’d all be sitting on. Then shown everyone a slide of it, and talked about it. This was a demonstration of the world of advertising.

 

When we hold something up in a conference room, everyone notices it. In fact everyone’s got an opinion about every single detail of it. But in the real world, no one even notices it. So the real question shouldn’t be, “What do you think of it?” The real question should be, “Will anyone notice it?”

 

The evidence is, they won’t. It’s estimated that we are exposed to roughly a thousand advertising messages a day. Posters, TV, radio, cinema, newspapers, magazines, internet, ambient, tube-trains, bus-sides, taxis, petrol pumps, carrier bags, T shirts.

 

And that’s just the advertising. Think how much media that isn’t advertising we’re exposed to. Probably well over a hundred times as much.

 

How many hours will you spend online at Facebook, or on blogs, or emails? How much time reading or sending text messages? How much time listening to your iPod?
Or reading a newspaper, or a magazine, or a book? How much TV will you watch?

 

It’s all media, and it’s all in competition for your attention. What chance does a single ad have of getting noticed against that blizzard of over-communication?
A lot less chance than the chair you’re sitting on.

  • http://ex-blank-page.blogspot.com/ Anca

    People are interested in products, not ads about products. All we can do is interfere between customers and products, and interventionism is not an easy game. People already have to choose between relatively similar products. If anyone thinks what they need is having to also choose between relatively similar ads, that’s not even stupid, it’s just very funny. Even totally different print ads are still similar – they’re all just print ads. And that’s because, as Dave said, we’re exposed to so much media and we need to organise things in categories. So: a print ad for Nokia and a print ad for iPhone are both print ads. For more details on how human brain puts things into huge boxes see Dave’s post called Basic Gestalt: http://community.brandrepublic.com/blogs/dtb/archive/2009/03/09/basic-gestalt.aspx

  • http://www.trademarkmedia.com Nick Weynand

    So true. Many of our clients spend a significant amount of time critiquing items on a Web site that people will never notice: specific colors, shapes, etc. The real question shouldn’t be “Do I like this or not?” it should be “Overall, will this help meet my needs.” http://www.trademarkmedia.com

  • Kevin Gordon

    Hi Dave,

    Interesting. When the local fish and chip shop started to introduce saveloy’s as part of their closing-time offering us teenagers we were a bit suspicious. Fish and chips were no longer fish and chips. The same happened to beer.
    Bitter, Mild, Light and Bitter, used to be the regular pint in any British pub, until lager was introduced. Lighter, brighter, and altogether different it took the licensing trade by storm. People were interested in the products, and they were also interested in the lifestyle associated with these products. Soon the pubs were flooded with this lager, that lager, and nobody could differentiate between brands. Then, as you know, along came one brand that said ‘Heineken refreshes the parts other beers cannot reach’. What gave it stand out from the other brands was this amazing idea that this beer has some sort of magical formula. It stood out from the crowd and made a fortune in doing so.

    When the advertising faded away so did the brand because the perception of
    the brand had been removed. I guess this is why most famous actors fade and die, because the perception of the brand is no longer living in the minds of living people. Having said that, there are some actors, poets, writers, inventors, who stand the test of time. My guess is its their individuality that makes them remembered. Nobody has ever tried to brand cod or saveloys because I guess they lack a sense of individuality (Harry Ramsden excluded).

    Of course the danger with branding is if something gets branded, but for the wrong reason. There was an awful ad appeared on TV once with a chap running around pretending to be a chicken with a jingle ‘I’m having chicken tonight’ It was so unappealing and unappetizing I told myself at that moment
    if someone comes home with that in the shopping bag I’m definitely eating out.

    The Hans Hoffstedder chair is a very clever example. I can imagine the impression this made on their minds, and them passing your message on, and that’s real advertising.

  • http://www.scramitsthefuzz.com Jack Gardner

    They sit blind eyed in their dystopian locales staring, believing that the moving shroud is proof that they have choice. They believe they are labile. They worship that notion. I think it’s all an illusion but what the hell when was my grip verified? An ad for fish fingers is not an ad for a specific fish finger but for all fish fingers. Hmm that’s new. If people pay so much money to so many talented people to make me want something then that something must exist which god help me means… It is cerebral proof of existence. If I can believe that a fish finger exists, then I can believe that I exist too. The media community is a symbiotic mass of frenzied feeding. They no longer pedal escapism. They pedal that most precious of snake oils, rub it on and see that bit of you become real. Please don’t give me more escapism. When I escape I am out there, unknown territory, touching the left side wall in the dark. Don’t send me there, there lies choice, and heaven forbid freedom of thought and the curse of now, the ever pressing now, loneliness. You never eat fish fingers alone do you? Do you! You’re never alone with a Strand.

    Believe me they (That’s the they in your head) don’t want proof of purchase they want proof of existence.

    Dreaming is what your mind does when you are away.
    Card from scramitsthefuzz.com

    Loneliness was never cured by people.
    From Words are not things.

  • http://www.scramitsthefuzz.com Jack Gardner

    They sit blind eyed in their dystopian locales staring, believing that the moving shroud is proof that they have choice. They believe they are labile. They worship that notion. I think it’s all an illusion but what the hell when was my grip verified? An ad for fish fingers is not an ad for a specific fish finger but for all fish fingers. Hmm that’s new. If people pay so much money to so many talented people to make me want something then that something must exist which god help me means… It is cerebral proof of existence. If I can believe that a fish finger exists, then I can believe that I exist too. The media community is a symbiotic mass of frenzied feeding. They no longer pedal escapism. They pedal that most precious of snake oils, rub it on and see that bit of you become real. Please don’t give me more escapism. When I escape I am out there, unknown territory, touching the left side wall in the dark. Don’t send me there, there lies choice, and heaven forbid freedom of thought and the curse of now, the ever pressing now, loneliness. You never eat fish fingers alone do you? Do you! You’re never alone with a Strand.

    Believe me they (That’s the they in your head) don’t want proof of purchase they want proof of existence.

    Dreaming is what your mind does when you are away.
    Card from scramitsthefuzz.com

    Loneliness was never cured by people.
    From Words are not things.

  • Kevin Gordon

    Hi Jack,

    I understand where you are coming from. I watched Britain’s got talent with my 17 year old daughter the other night. One family came on. As soon as the boy started singing Simon Cowell’s eyes lit up. The Kid has talent. To get the kid, the panel had to buy the whole family. Sound familiar? But the kid was so good, the panel were prepared to buy them all. That’s what Kevin Roberts, CEO at Saatchi & Saatchi calls ‘value beyond reason’.

    For several years he has extensively studied brands with his Lovemarks books asking everyone what makes a brand tick for you.

    I love to hit my daughter with questions out of the blue: ‘Give me the name of a brand’ I asked her, and ‘don’t think about it’. Very revealing: Out from the young computer popped: ‘Paul Smith”. Why? I asked. Reply ‘I don’t know, I saw a lot of Paul Smith clothes on a fashion show. There’s the proof of the importance of the presence of subliminal media if you ever wanted one.

    She took me by surprise by asking me the same question back at me. My answer, completely different. ‘Coca~Cola’. Why? I’m a family man. Coca~Cola immediately creates a vision in my mind of sleigh bells, trucks with bright lights in winter snow at night, and the ever so famous Normal Rockwell illustration of Father Christmas that was probably drawn back in 1935. It’s not real. Yet the perception of that brand and what it stands for is hardwired through years and years of mass media spend. The human brain processes information like Pavlov’s salivating dog. Give me an informative line and a knock-out visual or a knock-out line and a strong visual communication and you’ve sold to me.

    Give me anything else, and we’re back to clucking chickens.

    Admittedly a lot of ads are are snake oil, however, some people only want that bit of them become real, and yes, there is a real danger of advertising for fish fingers sells more own label fish fingers than Bird’s Eye Fish Fingers
    themselves. However, I guess Bird’s Eye are not doing too badly out of it either, as they are the manufacturers. Then it’s just a matter of first or second class which is based on price and family economics. Bird’s Eye are clever because they have captured both markets, and the retailer probably subsidises their advertising spend.

    However, as Dave points out, the real question is will anyone notice it ?
    With Bird’s Eye, I think they have got away with nobody noticing how they have, or should have, cornered the market for their product. ‘Fish Fingers’ is, or should be a registered trademark of Bird’s Eye.

    So what should people be noticing?

    Classical Conditioning (Pavlov) is the unnoticed subconscious registration of an event that is triggered by a totally irrelevant event that happens to happen at the same time or moment. Jack will be pleased to know there is empirically proven evidence that this is the case. A salivating dog with a ringing bell when presented with a bowl of food may be good for dog ads if dogs could purchase products at the supermarket, but they do not.

    For humans in a world full of information overload the message has to bite into you like JAWS, and that takes mass media exposure, and will anyone notice it in a world where the media is so disparate?

    Even divers these days go swimming among shoals of sharks.

    The world has changed.

  • Kevin Gordon

    Going back to the original question that Dave has pointed to, ‘We are all asking the wrong question’ and taking the analogy of something we are all sitting on and not noticing, surely the answer lies in Global Warming. Whether the idea of digitalizing time was just a G20 scam or not, we are all running out of time on this one. However, imagine for a moment if we did digitalize time. The Swiss watch industry shares would go through the roof as everyone raced to get the first 10 hour watch. The working day could be cut to four hours in the morning and three hours in the afternoon, and a lunch hour would be the usual time for the ad industry. Every business in the world would benefit at the cost of the planet. I spent 3 months researching a new journal all about climate change. It is such a serious problem it will change the whole fabric of society. With the global population set to spiral in the coming decades with agrarian farming incapable of sustainability, we are all getting far too big for our Hans Hoffstedders. This creates a greater invisibility of the seat, and a bigger opportunity for surprise beyond all reasonable expectation.

  • Kevin Gordon

    So how does this reverse thinking work in reality?
    Take the idea of the girl from Creative Orchestra who wants to stop production of paper cups by offering free coffee to anyone who goes to say Starbucks with their own coffee cup. Enter Jack with his mugs “Dont XXXX the planet, give me a discount on my coffee.” mug, sold to Starbucks who give them away free to the public. BINGO! What coffee shop is not going to do the same. They all have to follow suit or go out of business. Jack cleans up, the coffee shop cleans up on saved cups, gains loyalty, and forces others to change through social pressure. The paper cup company goes out of business, and orders for paper fall. More trees saved, less energy used, and people start thinking socially en masse how to consciously preserve this fantastic planet of ours.

    Strategy 2. Do nothing until we see icebergs floating past the Dover Straits.

  • gotnoteef

    Crikey Kevin – glad I don’t make paper cups for a living

  • John W.

    Very pertinent Dave. I was having a chat the other day with a couple of lads and we each waxed lyrical over a tv program that it turned out each of us hadn’t seen. Back in the day when our attention was held by a few tv channels that just wouldn’t have occurred. Media fragmentation has displaced any complacency we may have developed. Having said that, youtube appears to be the vehicle to post up anything that appeals these days. Hence the multimillion hits for some ads. The equivalent of yesterday’s limited tv channels?

  • Kevin Gordon

    Hello Gotnoteef,

    I’m glad you don’t make paper cups for a living too. I had to add it because this is the brutal reality we live in. One persons win is another’s loss. If I had not mentioned it, I could be accused of being one-sided, and the ‘Jack the Ripper would be after the grim reaper’.

  • Dave Trott

    Hi John,
    I just looked it up: at present there are over 78 million videos on YouTube and over 200,000 new videos are uploaded every day.
    So not exactly the guaranteed attention of centre-break News at Ten.

  • John W.

    I think I meant the w.o.m postings that everyone seems to see but I know what you mean Dave. Not wanting to appear defeatist but maybe, just maybe, the magic bullet of ‘stand out’ communication is impossible to achieve now?
    “To achieve the impossible; it is precisely the unthinkable that must be thought.”- Tom Robbins (American Novelist. b.1936)

  • Dave Trott

    John,
    I agree it’s more difficult than ever. Which is why it’s more important than ever. Which is strange that no one’s even trying to do it.

  • Kevin Gordon

    Hi Dave,
    Yes, we can’t see the woods for the trees anymore.
    Here’s something I just happened to stumble upon:file:///Users/kevingordon/Desktop/Babelgum:%20Downstream.webarchive

  • Dave Trott

    Hi Kevin,
    I can’t get that link to work, it says it’s the wrong address.

  • Kevin Gordon

    Hi Dave,
    Sorry about that, I guess that’s the physical advantage of holding a newspaper, it doesn’t go offline when I need to access information.

  • http://www.oocl.it/nonconventionaladvertising/ francesco colantonio

    Really interesting Dave. I think winning customers attention means engaging them into a brand conversation. to do this you have to know audience and their thoughts. You knew the chair the visitors would b sitting on..so you were able to astonish them. When ads engage people, Conversations will follow. yeah you are right…creativity is the mean through which you could win audience attention, but people is the target and nowadays there are lots of media that disturb them. I think directly interacting with people can be the state of the art in advertising. What now we call Uncenventional Advertising…

  • Dave Trott

    Amazing video Kevin. Thanks for the link.

  • Kevin Gordon

    Thanks Dave,

    I’ve just been re-reading your blog asking myself what is the key question.
    Will anyone notice it?
    One night a week i veg-out in front of the TV.
    Last night I did a quick test on my viewing.

    8.00pm Coast. Channel,TVC’s, No idea. Don’t care.
    9.00pm Professor Regan’s diet Clinic.
    Terrifying documentary about a £10 billion market that cheats the consumer like hell.
    10.00 pm Around the World in 80 trades.
    Brilliant insight into trading, deal-making, the hell of being a producer or manufacturer. It really highlights the headaches of the business world today.

    1.00 pm that afternoon on radio 4 was a discussion about how the government, civil service, and Euro MP’s are having difficulties coming to a conclusion about how to grade white
    goods in the future. manufacturers are fearful of being stuck with out of date goods they cannot move. The same inertia is happening at seaports where two london ports have merged into one because cars are not being sold. This is how the horse becomes the Camel. Someone comes up with the bright idea to give £5,000 to consumers to shift electric cars. Now I’m back to the distributor’s story of the beer. last year I went to the car show to report on the state of the car industry in the UK. I met a manufacturer who will remain nameless. He told me the industry were incensed by the lack of government support to develop new vehicles just after an announcement that the government were going to invest £50m in electric cars. great if you’re a manufacturer in India, because that’s where most of them come from, but terrible news if you’re a UK manufacturer. Surely the £5,000 would have been better spent as an incentive to manufacturers to give massive discounts to the public for cars they cannot sell that are much more fuel friendly than the ones they currently own, on the understanding that each unit sold gives them £5,000 to invest exclusively in new car technology.

    The voice of the manufacturer is not getting noticed. However, on a lighter side of things, whilst watching the around the world in 80 trades programme, there were 3 commercial breaks during which I was exposed to 26 ads, Volkswagen Commercial vehicles was the only campaign that registered because they had the highest frequency, yet all of them lack the impact of that latest Pepperami ad I saw a few days ago. Will anyone notice it?
    That’s the big question.

  • CF

    Am i the only person who really wants to see this chair? Sadly Google can’t find any chair makers by the name of Hans Hoffstetter – is there perhaps a letter missing?

  • Dave Trott

    Hi CF,
    Sorry, I made the name up.
    It was just the sort of cheap chair they buy for conference venues.
    My point was that even when I showed everyone a slide and talked about it, everyone said they’d never seen it.

  • CF

    Aha! I thought that might be the case… But it is still a brilliant story.

  • http://www.pinnacledisplays.com steve booth

    Dave,
    Great post. I like where you wrote: So the real question shouldn’t be, “What do you think of it?” The real question should be, “Will anyone notice it?”
    This should be asked of any ad that is developed “in house” by people that are “in the know”. The real test is to show people in the real world the ad and see what they get out of it (without telling them what they are “supposed” to get out of it). As you say, so much is overlooked in the real world, no matter how “special” we creators think it is… steve booth

  • Dave Trott

    Hi Steve,
    As everyone knows, this is what went wrong when they took media out of agencies, and separated what you do from how and where you do it.
    Creativity got cut by two thirds.

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